Incero Sites Status & Updates

News & Status Updates For UploadScreenshot.com, PutPic.com, and PutPhoto.com

Archive for the ‘UploadScreenshot Status’ Category

DC Downtime

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At 12:14 CST, 10/4/2010 our datacenter experienced a complete outage lasting approximately 90 minutes, this resulted in the sites being unavailable. Sites are now back up and functioning normally. Apologies for the inconvenience.

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Written by incero

October 4, 2010 at 6:10 am

UploadScreenshot Server Move This Weekend

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Update 9/26/2010 7:33PM CST: The server move has been completed. The old server will remain online to ensure no downtime for uploaded images while people’s DNS cache updates to the new server IP. I am thoroughly testing the site on the new server, no data or images were lost during the move. If you experience any issues with the site please email gordon@incero.com.

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UploadScreenshot has seen a massive growth in usage, with over 300,000 image loads in the past 24 hours. This amount of usage is putting a large amount of strain on the shared hosting account that the site is currently on. A dedicated server was built last week and is now racked at the datacenter. The new server is equipped to handle millions of daily image loads, and will accommodate our growth for a long time to come.

I will be performing a move of the site to the new server sometime this weekend. I will update this post when the move is complete!

Regards,
Gordon (gordon@incero.com)

Written by incero

September 25, 2010 at 8:59 pm

New Server Coming For UploadScreenshot

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While the site has been running OK these past couple of weeks it definitely has not been as snappy and responsive as I would like it to be. I’ve just ordered the parts to build a more powerful server which will speed things up and be able to accommodate much more growth. The database will move to it’s own SSD drive allowing much faster MySQL performance (and hence page loads), and the image data will be stored on a faster drive configuration.

I expect to build the server and have it racked by September 24th, at which point I will make another blog post to detail the transition plan. The server move will involve zero downtime for uploaded screenshots but may disable the upload ability for a few minutes to up to an hour.

Thanks for using the site, if you have any feedback you can email me at gordon@incero.com!

Regards,
Gordon

Written by incero

September 13, 2010 at 7:31 pm

UploadScreenShot.com Moved Server

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I just moved UploadScreenshot.com to a new server. No downtime for images was experienced, but we did have to disable the upload feature for about 10 minutes. A copy of the site with the upload disabled remains on the old server so that users whose DNS takes a while to update will not see any broken images, but won’t be able to upload. TTL was set very low a couple of days ago, so this shouldn’t really affect anyone as the DNS records on the original nameservers have been updated with the new IP.

The new server will allow us plenty of room to grow over the next few years. If you notice any problems please shoot me an email: gordon@incero.com.

Cheers,

Gordon

Written by incero

April 19, 2010 at 4:42 am

Memory Limit Fixed

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I had forgotten to set the max memory limit in PHP on the new server hosting PutPic, PutPhoto, and UploadScreenshot. This resulted in high resolution images failing to upload, but has now been corrected.

Sorry for the inconvenience, hopefully this is the last hiccup due to the move!

Regards,
Gordon

Sites Moved

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PutPic, PutPhoto, UploadScreenshot and our other sites have been successfully moved with no data loss from our previous datacenter in the UK to a location in the USA.

Some users may of experienced the inability to upload during the past 24 hours while DNS propagated, but all functionality should be back to normal now. Let me know if you have any problems.

Thanks for sticking with us through this, the new location will allow us to grow much more easily as we have a full rack of space and our own hardware.

Written by incero

February 25, 2010 at 6:51 am

UploadScreenshot Downtime This Morning 2/21/10

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Unfortunately we experienced some downtime for UploadScreenshot.com this Sunday morning between 2AM and 6AM GMT. Our datacenter experienced an AC failure causing the temperature to rise too high for server operations. This had me somewhat baffled as the datacenter is located in England and it was 0 degrees Celsius outside at the time of the event, surely some doors could have been opened and some large fans put in place to resolve the situation.

Regardless, this outage along with a few several hour interruptions over the past few months are reason enough for us to relocate the site. We had actually made the decision to move a couple of months ago, due to other outages, and already have a new co-location facility racked with new hardware. We will be migrating the data carefully over the next couple of weeks to ensure a successful move, with zero downtime.

This will involve:

  • Setting up a new img subdomain for future uploads at the new location.
  • Setting up the database at the new location, and changing the www subdomain DNS to point to the new location.
  • Wait 48 hours for DNS propagation.
  • Setting the www subdomain at the old location to redirect to the new location IP address.
  • Setting the old img upload subdomain to redirect all new uploads to the new img upload subdomain.
  • Setting the code on the www subdomain so that uploads to go to the new location on a new img subdomain.
  • Mirror images from the original img subdomain (img1) to the new location.
  • Change DNS so that img1 points to the new location.
  • Waiting 72 hours.
  • Delete all content off of old servers.

I apologize for the downtime that happened this morning, I would also like to assure you that we have nightly backups of all data stored at remote locations. We are as best prepared for such outages as feasible for running a free site and expect to maintain 99.9% uptime for the year as planned.

I hope this addresses any concerns that you may of had regarding the outage.

Regards,
Gordon

Written by incero

February 21, 2010 at 7:39 pm